Returns for an exchange will also incur return fees. Oversize items include but are not limited to TVs over 37", select subwoofers and floor standing speakers, furniture, and most items over 75 pounds. Opened TVs, combos and monitors 37" and larger - original packaging cannot be unsealedįreight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150).Opened computers and computer software - original packaging cannot be unsealed.Products with a different serial number than was fulfilled on your order.Products with a missing or altered serial number.Custom cut-to-length audio or video cable.Select special-order merchandise, or any item indicated on the website as nonreturnable.Shipping and handling fees are nonrefundable. Electronics Expo can only refund the original purchase price. The retail value of any free items you keep will be deducted from your reimbursement total. Conditions and ExclusionsĪll returned items must be in like-new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. We are happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. What if my product is defective?Įligible products that are deemed to be defective during our 30 day guarantee may be exchanged for a new, working unit. To find your nearest showroom, please click here. Please note that orders returned to one of our retail locations still require an RMA# (see step 1 above). ![]() ![]() Please package all materials as requested above and have your invoice with you. New Jersey Area Customersįor the convenience of our local customers, merchandise ordered online may be returned to one of our retail showrooms. Refunds are issued to the original method of payment within 5-7 days of return. Please allow up to four billing cycles for the refund credit to appear on your statement. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.Īfter your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. Please ship your return to the address provided with your RMA#. Be sure to remove or cover any old shipping labels on the shipping box. A safely packaged and complete return is less likely to incur a restocking fee. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. ![]() Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. Phone Support available available: Mon-Fri 9am-5pm Start your return by calling us at 1.888.707.3976 or emailing for an RMA# (Return Merchandise Authorization Number). ![]() If you are dissatisfied with your purchase for any reason, you may return it to Electronics Expo in like-new condition within 30 days of the delivery date, subject to the conditions and exclusions below. The quality of our products and your happiness is guaranteed.
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